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 The MCS self-help solution provides an 'access anywhere', 'use everywhere' model allowing user communities to easily test their connection for broadband speed and capacity, data quality analysis, firewall testing, network routing, and media based testing for VoIP and Video. Presentation and test results and can be customized for advanced and novice users alike to deliver better understanding and acceptance of issues that affect the user experience.
In all cases test results are logged to the MCS central server(s), allowing support groups and engineers to quickly resolve issues that impact the customer Quality of Experience (QoE). |
The MCS Automated Testing framework allows support groups and engineers to measure a user's experience over extended time periods without becoming minimal customer involvement. Measuring connections over time provides a consistent and valuable picture of connection quality that provides a more accurate assessment of the user's Quality of Experience, especially in the customer network and the impact of the last mile.
This delivers an ideal solution for pre-qualification of remote user connections before application roll-out, and for determining the impact of network or application changes on baseline performance. |
MyConnection Server (MCS) delivers a broad range of support managed automated and user initiated self-help connection testing and monitoring services directly via the browser to any online customer/location anywhere in the world.
The MCS web framework delivers a solution to test bandwidth capacity, true TCP throughput speed including Gigabit, data flow quality, access restrictions, packet rate limits, as well as routing and peering problems.
The MCS automated support managed architecture provides extended pre-qualification and quality testing eliminating the burden on customer resources while delivering a more convenient solution to address persistent and intermittent problems.
MCS incorporates testing solutions for critical time dependent applications such as VoIP, Video, IPTV, video conferencing.
MCS can be tailored to match the customer need for information independently of the information needed by support. This includes presentation format, language, technical content and analysis. This reduces support demand and improves time to resolution reducing overall support costs.
The MCS Access Series solution delivers a unique testing platform which instantly identifies network quality problems that impact business applications and erode the customer quality of experience. The technology reports quality events including packet loss, retransmits, duplicates and retransmit timeouts, including the essential aspect of the recovery delay and effect on the connection service.
MCS Access Series appliances operate seamlessly with the MyConnection Server application, allowing connections to be monitored and tested over long or short periods of time. The appliances require no PC or platform OS to maintain, eliminating the overhead, security issues and resource contention of other platforms with an operating system. |
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Network Quality Testing
MCS Access Series appliance delivers a unique and portable network testing platform; definitely identifies TCP quality and speed problems that dramatically impact application and customer experience.
• Portable
• Secure
• Non-invasive
 • Accurate
• Robust
• Versatile
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News and Information
 Access@Home appliance delivers a fully automated solution to identify connection quality problems impacting business applications and teleworker productivity. View Press Release
- Low cost for high scale deployments
- Quick identification of data flow problems
- Improves productivity of teleworkers
- Non-invasive, transparent testing
- Zero maintenance design
 The Access@Home micro appliance is ideally suited to businesses and support organizations that demand optimum connection quality and performance for remote workforces.
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Applications and Technologies
Connection Quality
• Data Loss
• Recovery overhead
• Retransmits, Duplicates
• Congestion
• Regulation
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Self-help testing
• Quality
• Speed/Capacity
• VoIP, Video, IPTV
• Firewall |
Speed and Capacity
• Quality
• Throughput
• Data Flow
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Automated & Managed Testing
• Automated agent
• MAC, PC, Linux
• Secure |
VoIP
• Quality, Capacity
• G711,G729
• Assessment |
Pre-qualification & Assessment testing
• Pre-qualification
• Persistent, Intermittent
• Non-invasive |
IPTV & Video
• RTSP Streaming
• UDP video, audio
• Conferencing
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Wireless, embedded
• 3G, 4G, Wifi
• iPhone, Android,
Windows mobile
• Routers, firewalls |
Routing and Peering
• Geo-location
• Latency behavior
• Packet Loss
• Route analysis
• Peering
• Ownership
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Services, Availability
• SIP, DNS, FTP, HTTP, SNMP, more
• Utilization
• Performance
• Application
• Device |
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