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Fig 12: Create new alert
To start creating a new alert simply type the name of the new alert and click the create button.
The first section involved in setting the criteria for the new alert is shown below in fig 13:
Fig 13: Part 1
The alert name will already be set as it was defined in the previous screen.
The second criteria is the alert level. Choose from informational, warning and critical.
The third criteria needed is what is going to trigger the alert:
The first option is to trigger when a test is performed which meets certain criteria.
The second is when an RTA fails to connect. If the second option is chosen then section 2 is not needed and will be therefore removed from the screen.
The third option is to trigger every time a test is performed, this is useful when you want to log every test performed without specific conditions.
Section 2 of the modify alert page is shown below, this is only available if "when a test is performed which meets certain criteria" has been chosen in part 1.
Fig 14: Part 2
To add criteria for the alert simply check the boxes appropriate. The criteria for each selection are specified in section 3 as shown in fig 15 below:
Fig 15: Exceptions and actions.
The options that have been checked in part 2 will be displayed in the blue section as shown above in fig 15.
If you want to set this alert for a certain Remote Agent then simply choose the remote agent in question from the drop down menu. This means that the alert will only go off if the chosen criteria occur on the chosen remote agent.
The blue hyperlinked options mean they can be clicked in order to change them. For example the "and" can be changed to "or" and the "more than" can be changed to "less than" etc.
At the top of fig 15 there is an exceptions section and an actions section. If the exceptions section has been checked then you can specify how many minutes you want to wait before the last alert was triggered. For example if the same alert was triggered within 5 minutes of the first one, and the exceptions section was set to 10 minutes, then the second alert would not be issued.
Send an email
If the send an email action has been chosen then you can choose who to send the alert email to and the with what subject. To create or edit the default template for email alerts then click the "edit templates" link at the top of fig 15. This will take you to a screen similar to fig 16 below.
At the very bottom of fig 15 above you can set the email address you wan the alert to be sent to, along with the subject and the template to base the email on, see the example below.
Run an SQL profile
When alerts are triggered they can also be told to run an SQL profile (more information). Simply choose the SQL profile you want to run when a specific alert is triggered, see the example below.
Write to a log file
When this option is chosen MyConnection Server will write the details of the alert to a log file of your choosing. Simply enter a name that you want to call the log file and then the format you want the log file to be written in. Clicking the "more info and examples" link within the product will produce an excellent help document to assist with this feature.
Once everything has been set click the "update alert" button to confirm the new alert.
Customize email template
Fig 16: Create new template
Simply enter a name for the template and click the create button.
The preceding page will just be a text box where you can type the body of the email which will get sent for this new template.
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