Application performance is materially dependent on the quality of the connection between the user (client) and the server (application). Understanding the quality of the network path between the application and the user is a crucial element in isolating the cause of data quality problems.

The MyConnection Server MyRoute module identifies connection quality problems through detailed network routing discovery and analysis, for the sole objective of exposing bad routing, poor performing networks, congested peering points and unavailable devices. The MyRoute network route test provides valuable insight to the path of a connection which uncovers the cause of high latencies and/or lost packets. These are significant threats that cause erratic data flow problems resulting a bad user experience and ultimately applications failure.

MyRoute delivers an integrated geo-location service to identify bad routing, correlating high latency to relative distances between locations. This exposes high risk peering points where independently managed networks connect as well as excessively long routes. Learn more...

	The MCS self-help solution provides an 'access anywhere', 'use everywhere' model allowing user communities to easily test their connection for broadband speed and capacity, data quality analysis, firewall testing, network routing, and media based testing for VoIP and Video. Presentation and test results and can be customized for advanced and novice users alike to deliver better understanding and acceptance of issues that affect the user experience. In all cases test results are logged to the MCS central server(s), allowing support groups and engineers to quickly resolve issues that impact the customer Quality of Experience (QoE).

Benefits include:

Prequalification Testing – automated solutions ensure that application roll-out programs are not compromised by poor quality last-mile network services.

Self-help - delivers an out-of-the-box easy to use solution via the browser to any desktop anywhere in the world.

Reduced support costs – Unlimited browser access allows problems to be resolved without consuming costly support resources.

Customer acceptance - Custom options allows testing to be tailored for delivery to novice users as well as support engineers.

Branding and language support- browser customization delivers integrated branding and language support for improved customer value.

Throughput and Capacity Assessment - identifies poor connections and peering points that affect VoIP performance.

Wired to Wireless - support for desktop, laptops as well as mobile phones and other PDA devices.

Data Quality - identifies data flow problems that cause VoIP quality to fail such as data loss and jitter.

Non-invasive - Automated testing alleviates customer involvement and eliminates risks from using customer hardware for testing.

Robust and Secure - User profiles, data redundancy, data mirroring and non-pc testing appliances deliver a robust scalable solution that adapts to corporate security policies and deployment models.

Scale – Browser and automated testing architectures deliver a solution that will accommodate large scale B2B and B2C networks.

Proactive – Rules based alerting delivers early detection for problem avoidance.