MyConnection Server
Customer Experience is Everything
You are here:   Visualware >   MyConnection Server >   Resources >   Quality of Service (QOS)

Quality of Service (QOS)

Quality of Service (QOS): What is quality of service? If these graphs represent typical download rates over time from two different broadband Internet providers, both providing an average of 3 Mbps, which service provider should get the higher quality of service rating?

    

The first provider (A) should win hands down and that is the basis for the MyConnection Server Quality of Service measurement. Being able to provide a consistent download capacity is what quality of service is all about. The MyConnection Server Quality of Service measurement is a very simple calculation:

minimum speed
——————— = Quality of Service
maximum speed

which is just the minimum speed observed during a large download divided by the maximum speed observed, resulting in a percentage number from 0 (worst) to 100 (best). The higher the percentage, the better the quality of service. Variation in the download rate is undesirable and is penalized (resulting is a lower percentage number).

In the example graphs above, the QOS for provider A is 100% (5/5), whereas the QOS for provider B is 20% (1/5).

Please note that the MyConnection Server QOS percentage is independent of line speed. The above graphs could be Kbps instead of Mbps and the providers would still obtain the same QOS numbers. This is by design. The MyConnection Server QOS metric measures line quality, not line speed.

T1 Line: For example, on a virtually unused T1 line (1.544 Mbps), MyConnection Server repeatedly reported a download speed of 1.46 Mbps and an upload speed of 1.44 Mbps, and as you expect, a QOS in the upper 90's.

DSL: On a DSL connection, you can expect to see a consistently high QOS number (when you are the only person using the DSL connection). If you don't, contact your DSL provider to file a problem report.

Cable Modem: On a high quality cable modem network, you can expect a QOS in the 90's or 80's. However, because you have the potential for sharing your connection with everyone in your neighborhood, some low quality networks will see lower numbers, sometimes even below 10!

Voice over IP (VoIP), Multimedia: For today's popular multimedia, IP telephony and similar bandwidth-hungry applications, consistent download capacity and a high QOS are imperative. Fluctuating bandwidth frequently results in jitter and broken connections.


Click here for information on how MyConnection Server can help you measure and assess your connection performance.