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 The MCS self-help solution provides an 'access anywhere', 'use everywhere' model allowing user communities to easily test their connection for broadband speed and capacity, data quality analysis, firewall testing, network routing, and media based testing for VoIP and Video. Presentation and test results and can be customized for advanced and novice users alike to deliver better understanding and acceptance of issues that affect the user experience.
In all cases test results are logged to the MCS central server(s), allowing support groups and engineers to quickly resolve issues that impact the customer Quality of Experience (QoE).
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The MCS Access Series solution delivers a unique testing platform which instantly identifies network quality problems that impact business applications and erode the customer quality of experience. The technology reports quality events including packet loss, retransmits, duplicates and retransmit timeouts, including the essential aspect of the recovery delay and effect on the connection service.
MCS Access Series appliances operate seamlessly with the MyConnection Server application, allowing connections to be monitored and tested over long or short periods of time. The appliances require no PC or platform OS to maintain, eliminating the overhead, security issues and resource contention of other platforms with an operating system.
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Benefits include:
Self-help testing - reduces customer support burden, browser access delivers low cost connection testing directly to any desktop.
Throughput/Capacity Assessment - identifies poor connections and peering points that affect application performance.
Non-invasive - improves accuracy and reduces risk, Portable MCS Access Series testing appliances isolate customer hardware interference.
Mobile/Wireless - NetQCheckTM delivers a custom solution for wireless and mobile devices including white labeling support.
Customer Burden Reduction - reduces costs, support managed framework eliminates the need for customer involvement.
Pre qualification, application acceptance - automated managed testing ensures successful application deployments to new and existing accounts.
Managed Testing - solves intermittent/persistent connection problems that dramatically impact customers.
Customer acceptance - Custom options allow result presentation to be tailored for novice users as well as support engineers.
Proactive alerting - improved customer retention through early detection and problem avoidance.
Branding - browser customization delivers integrated branding and language support.
Resource planning - better resource usage through integrated data analysis and baseline variance reporting.
Packet centric measurement - improves application experience, unparalleled testing accuracy and exposure of congestion/regulation policies.
Robust, Secure, Redundancy - Adapts to corporate security policies and global deployment models; User profiles, data redundancy, mirroring and non-pc based appliances deliver a robust, scalable solution.
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Measure Quality of Experience
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MCS MySpeed measures the actual end-to-end throughput that a TCP application will achieve for the connection being tested. Measuring at the packet level MySpeed identifies any inherent TCP flow control delays as well as quality invoked delays such as packet loss. Delivering an accurate measure of the test process ensures that the data flow matches the application requirement such media based VoIP or Video.
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Measure 100Mbps to 1Gigabit connections
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MCS MyHiSpeed delivers a powerful testing engine to accurately measure high bandwidth connection capacities from 100Mbps to 1 Gigabit and higher.
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Determine where delays occur
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Packet level measurement delivers visibility to TCP data flow to determine where delays occur. Quality problems such as data loss and retransmits invoke excessive TCP delays. MySpeed/MyHiSpeed provides graphical analysis of TCP data flow that identifies data flow irregularities to help determine the cause of slow connections.
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