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Pre-qualify connections for potential VoIP subscribers
Evaluate the network connections of potential subscribers to see the supported level of VoIP quality. The VoIP quality test can be performed via a browser test, and set up as a 'self-test' process that the end-user performs on-demand. The MyVoIP test can be easily combined with a speed test and port availability test for a more complete picture of how well a connection will support VoIP.
Troubleshoot poor quality connections
By incorporating the VoIP quality test in a support process, problem identification and resolution time can be significantly reduced with quick visibility to the customer connection and the levels of jitter, packet loss and SIP response. The VoIP test can set up as an end-user initiated browser test, or managed through the use of remote agents that are controlled by support staff with minimal involvement of the customer.
Perform network assessments for VoIP deployments
Evaluate business networks to determine the support levels of VoIP call quality and call volume. Set up a test process for particular Codec and the number of lines to be simulated. The connection test process can be automated to run the described test at a specified interval for extended periods – a series of connection tests at regular intervals provides a much better picture of a network’s ability to support VoIP services. The data is automatically logged to a server-side database, the Analysis Tool Kit enables quick summarization of data, correlation of multiple metrics, flexible views and reports. |
