One of the most common problems that end-users experience is the inability to connect to a web application due to a firewall or security policies that block access to the needed ports. MyFirewall enables testing of port availability for TCP and UDP ports, providing a quick and easy means to test client's ability to connect with critical applications such as VoIP calls, video conferencing, email, web and CITRIX access. Port tests can be performed on-demand via a support web portal, or via remote agents that automate the process and minimize customer involvement.

Port availability testing can be easily incorporated in a support call process to see if remote clients can communicate out on ports. Port tests can be set for HTTP/HTTPs web access, POP3 email, FTP and other essential IP services. Multiple tests can be combined as needed.

Test end-user systems for the ability to communicate out on a single UDP port or range of ports for VoIP calls. Set up a VoIP port test as part of a pre-qualification process for new subscribers, or as part of a 'self-help' support portal for customers to troubleshoot connection problems.

Set up MyFirewall tests for specific TCP ports for CITRIX to check client ability to communicate out on ports needed for video conferencing and web applications.

Create and combine port availability tests as needed to quickly test client access to critical applications and services.