MyConnection Server
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Automated & Managed Testing

Overview:

Benefits include:

MyConnection Server (MCS) delivers an automated testing framework specifically for support groups to automate the measurement customer connections without imposing the burden of conducting the test process on the customer. Through the flexibility of being able to run more extensive tests, support and engineering groups can more accurately and quickly assess connections that affect the customer experience.

Through extended measurements over time MCS also delivers an ideal solution to identify congestion patterns and hardware problems. This approach also allows support groups to discover variations in baseline performance when initiating network and/or application changes.

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Non-invasive Connection Testing

Easily troubleshoot a connection problem for a remote user through a support-managed testing process with little to no customer involvement.

View Connection Test Method Comparison

Automated – testing delivers a fast, low cost solution to quickly identify problems that affect the customer experience.

Non-invasive – Automated testing alleviates customer involvement and eliminates risks from using customer hardware for testing.

Support Managed – supports testing over time to addresses intermittent and persistent connection problems.

Reduced support costs – Automated testing reduces the support burden especially when testing over time is required.

Wired to Wireless – accommodates connection management both wired and wireless networks.

Data Quality – Automated testing supports the use of MCS Access Series technology to immediately identify quality problems.

Scale – The automated framework delivers a solution that will accommodate large scale corporate and consumer networks.

Resource planning – integrated data analysis delivers baseline reporting to better manage resource usage.

Proactive – Automated testing is ideal for rules base alerting to deliver early detection for problem avoidance.


Flexible Test Methods

Edge to Edge and End to End Testing

Automated testing is remotely managed by support/network technicians via the MCS application, connection tests are easily customized to fit the assessment requirement. The testing period can be short term to troubleshoot a problem for a remote user, or long term to identify intermittent problems and congestion patterns. The tests can be initiated from remote desktops or turn-key appliances, tests can be performed to multiple target servers, tests processes are easily modified as needed on the fly.

MyHiSpeed Test Easy mobility and plug in architecture of the MCS Access Series appliances enable testing between any 2 points on a network. Connection tests can be initiated on the fly to investigate a problem, or run on a continuous basis to monitor connection service over time. Testing from/to the devices is managed through the MyConnection Server application, where the test processes are created and the test results are reported.




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